Draft: to be reviewed before launch.
Who we are
Pakka Haat is a local buy and sell app for Hyderabad. It is run by BuiltByHemanth (Hemanth's sole proprietorship), Andhra Pradesh, India. In these terms "we" means BuiltByHemanth and "you" means anyone who uses the app.
By creating an account you accept these terms. You must be 18 or over to use an account.
What Pakka Haat is
Pakka Haat helps people find each other. We list ads and Wanted posts, and we give you chat, offers, meetup booking and safety tools.
We are not a party to any deal. We do not own, hold or inspect what is sold. If you book an expert check, a partner mechanic does it. We do not sell anything ourselves, and we do not hold or pass on the money for an item. Any deal, and any payment for an item, is between the buyer and the seller.
Your account
You log in with a code sent to your phone. Keep that code to yourself. Use one account, and give true details about yourself.
You can browse without an account. You need one to chat, sell, save an ad or post a Wanted.
Ads and Wanted posts
Ads and Wanted posts must be true and about a real item. Use photos of the actual item.
Do not put a phone number, UPI id or link in a title, a description or a Wanted post. The app refuses them.
The app asks every 3 days whether your ad is still available. If you do not reply within 24 hours, your ad is hidden. Ads end 60 days after they are published.
What you cannot sell
Do not post anything that is illegal to sell in India. This includes stolen goods, weapons, drugs, counterfeit goods, fake or altered documents, and anything you need a licence to sell and do not have.
Do not sell an item you do not own or have no right to sell.
Staying safe
Never pay an advance before you have seen the item. Never share an OTP or your UPI PIN. Nobody needs to send you a QR code for you to receive money.
The app scans chat messages for common scams and shows a warning. It can miss things, so use your own judgement.
Your phone number stays hidden from other users. A call starts as a request that the other person can answer.
Badges, checks and prices
The Verified badge means our team looked at a photo of an ID. It does not promise that a person is honest.
A vehicle or IMEI check shows what was found on the check date. Checks are currently done by hand by our team and do not cover everything.
An expert check is carried out by a partner mechanic, and the report is that shop's opinion on that day.
The fair price meter is an estimate from similar ads. It is not a valuation.
Safe Spots
Safe Spots are partner shops and public places listed as meeting points. We do not run them, and we do not supervise meetups there. Choosing a Safe Spot does not make a deal safe by itself.
The SOS button helps you dial 112 and share your location, and it tells our team. We cannot promise that anyone will reach you.
Fees
Buying and selling as a normal user is free.
Dealer plans, boosts, expert checks and RC paperwork help are paid. The price is shown before you pay, and payment goes through Razorpay. Plans last 30 days and do not renew by themselves.
The app does not give automatic refunds. If something went wrong with a payment, contact us and we will look into it.
What we can do
We can hide or reject an ad, take down a Wanted post, warn you, or block your account if you break these terms or if we think someone may be harmed. A blocked number cannot sign up again.
You can delete your account at any time from the app.
Our responsibility
The app is provided as it is, and it may sometimes be unavailable. As far as the law allows, we are not responsible for the items, for deals between users, or for what users do at a meetup.
Changes and contact
We may change these terms. The current version is always here, with the date of the last update.
Indian law applies to these terms. Our contact details are shown in the app.