Draft: to be reviewed before launch.
Who looks after your data
Pakka Haat is run by BuiltByHemanth (Hemanth's sole proprietorship), Andhra Pradesh, India. This notice explains what we keep, why we keep it, who sees it and what you can do about it. It is the notice you agree to in the app under India's Digital Personal Data Protection Act, 2023.
What we keep
Your phone number, first name and area.
Your ads and their photos, your Wanted posts and offers, and your saved ads and searches.
Your chats, meetups, deals, ratings and reports.
For an ID check: the type of ID and whether it passed. For a vehicle or phone check: the RC number or IMEI you enter.
Payment records: the order, the amount and what it was for. Card and UPI details stay with Razorpay and do not reach us.
If you tap SOS: the time, and your location if you share it.
Your consent: which version you accepted and when. For a short time we also keep your device's internet address, to stop abuse of login codes.
Why we keep it
To log you in, run your ads, chats and deals, and send you notifications.
To keep people safe: to find scams, review reports and respond to an SOS.
To take payments and keep the records the law asks for.
Who sees it
Other users see your first name, area, ads, ratings and badges. They never see your phone number through the app.
Our admin team can see what they need to review ID checks, reports and flagged chats. Phone numbers are masked for them. Showing a full number, reading a chat and viewing an ID or RC photo are each written to a log.
A chat is read by our team only if our scam check flagged it or someone reported it.
The app scans each chat message automatically for common scams, and the warning is shown to both people in that chat.
The public ad shows only the result of a vehicle or IMEI check, never the RC number or IMEI.
Safe Spot partners may check your meetup ticket code. An expert check shop sees the item it is checking.
We use service providers to run the app: hosting and storage, Razorpay for payments, and WhatsApp for login codes and alerts once that is switched on. We do not sell your data.
ID photos and Aadhaar
The ID check is optional. We never ask you to type an Aadhaar number, and we do not store one.
Your ID photo is private and only our admin team can open it. It is deleted as soon as the review is decided, whether it passes or fails. An RC photo is deleted as soon as its check is decided.
How long we keep it
We keep your data while your account is open. Ads end 60 days after they are published. Photos that were uploaded but never used are removed within about a day.
Your choices
Download your data: Account, then Privacy, then download my data.
Correct your details: change your name and area in the app.
Delete your account: Account, then Privacy, then delete account. This removes your phone number, name, area, consent and sessions. It hides your ads and removes their photos, wipes your RC and IMEI entries, and wipes the text of your messages, Wanted posts and rating comments.
Some things stay after you delete. Sold prices stay with no link to you, so the fair price meter keeps working. Payment records stay for tax. If your number was blocked by our team, we keep a one-way code made from it, so it cannot sign up again.
You can withdraw your consent by deleting your account.
Grievances
If you have a complaint about how we handle your data, write to our grievance contact, shown in the app. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Changes
If this notice changes in a way that matters, the app will ask you to accept it again.